Salesforce has retired Inbox. The official path gives you logging. If Inbox was where you worked your deals, you don't need logging · you need an inbox that knows your pipeline.
Salesforce Inbox was the paid add-on that brought Salesforce into Gmail and Outlook · logging, templates, send tracking, availability links. Salesforce has retired it: the Inbox mobile app went on 1 February 2024, and Salesforce's release notes now list Inbox itself as retired. The official replacement is the Gmail integration side panel plus Einstein Activity Capture · a fine answer to "log my email", not an answer to "help me work my deals".
OppBox is an opportunity inbox · a full Gmail client for sales reps where every email knows its deal. Account, stage, amount, close date and risk signals live from Salesforce, plus pipeline views like Ghosted and Renewals, and on-demand AI drafting where a human always sends.
If Inbox was just a logging convenience for you, the official path covers it. If it was the closest thing you had to a deal-aware inbox, OppBox is the actual thing.
| OppBox | Salesforce Inbox / official path | |
|---|---|---|
| Core idea | An inbox that knows your pipeline | A Salesforce panel bolted onto your inbox |
| Product status | Actively built · free plan + Core $30/user/month | Inbox is retired · Salesforce points to the Gmail/Outlook integration + Einstein Activity Capture |
| Deal context on every email | Yes · account, stage, amount, close date on the thread | Partial · a side panel of matched records, not a deal-first view |
| Pipeline views | Yes · Ghosted, Stage, Renewals, Today | No · pipeline lives in Salesforce, not the inbox |
| Deal signals | Yes · gone quiet, overdue promise, slipping renewal | No |
| Activity logging | Query-live linking · writes back only on an explicit rep action | Yes · its core job, via Einstein Activity Capture |
| AI drafting | Yes · on-demand, deal-aware, a human always sends | Not in the classic Inbox feature set |
| Price | Free plan · Core $30/user/month · 14-day trial, no card | Inbox is no longer sold · integration + EAC bundled per Salesforce edition |
Salesforce's retirement notices and edition bundling change · verify the current status of Inbox, the Gmail integration and Einstein Activity Capture on help.salesforce.com for your contract. This comparison reflects the structural difference in what each product is built to do, not a snapshot of every feature.
Logging tells Salesforce what you did. A deal-aware inbox tells you what to do next.
The official replacement path answers the admin's question: is the activity captured? It doesn't answer the rep's question: which deal is this, what's it worth, and what's slipping? That's the job Inbox users actually hired it for · and the job OppBox is built around.
A practical sequence, whichever way you go:
1. Confirm your dates. Check Salesforce's retirement notices for exactly when your Inbox features stop working under your contract · don't plan around hearsay.
2. Keep logging covered. Turn on the Gmail integration plus Einstein Activity Capture so activity capture doesn't lapse the day Inbox does. OppBox sits alongside this happily · it reads Salesforce live and never fights your capture setup.
3. List what reps actually used. Templates, send tracking, availability links, the record panel. Decide per feature: logging needs → official path; deal-working needs → a deal-aware inbox.
4. Trial the replacement on real deals. OppBox connects in minutes · sign in with Google, connect Salesforce via your own OAuth, and every email arrives wearing its deal. Fourteen days of Core, no card.
5. Move the team, not just the tools. Start reps in the Today and Ghosted views so the new habit is "work what's at stake", not "re-create the old panel".
Inbox was, for you, a logging tool. You mainly need emails and meetings captured against Salesforce records, your admins want everything inside the Salesforce contract, and reps are content working from the CRM itself. The Gmail integration side panel plus Einstein Activity Capture is the supported, sensible answer to that · and it's the path Salesforce itself recommends.
You carry a number and Inbox was where you worked, not just where you logged. You want the deal · stage, value, close date, who went quiet · on the email itself, pipeline views that surface what's slipping, and AI that drafts from real deal context with a human always on send. OppBox is a full Gmail client (Outlook later) that reads Salesforce or HubSpot live via your own OAuth · the replacement that treats the inbox as the place deals are won.
Fourteen days of Core, no card. Connect Gmail and Salesforce and watch every email arrive wearing its deal.
Get started for free See pricing
OppBox · the email app that knows your pipeline.